Refund policy
At Sehimek London, we carefully inspect and prepare every order before dispatch. We want you to be happy with your purchase and aim to make our returns process clear and straightforward. Nothing in this policy affects your statutory rights.
Change-of-Mind Returns:
For eligible products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please email: sehimeklondon@gmail.com within 14 days of receiving your order and clearly tell us that you wish to cancel and return the item.
After notifying us of your cancellation, you must send the goods back without undue delay and no later than 14 days from the date you informed us of your decision to cancel.
Please contact us before sending a return so that we can provide the correct return instructions.
Condition of Returned Items:
You may inspect or try an eligible product only to the extent reasonably necessary to establish its nature, characteristics and fit, similar to how you might examine it in a physical shop.
Where applicable, returned items should:
- Include all original tags, labels and accessories.
- Be returned with their original packaging where reasonably possible.
- Be free from stains, makeup, perfume, deodorant, smoke, strong odours, pet hair or other signs of wear or use.
- Not have been washed, altered or damaged.
- Not have been handled or used beyond what is reasonably necessary to inspect the product.
If an item has been handled beyond what is reasonably necessary and this has reduced its value, Sehimek London may make an appropriate deduction from the refund where permitted by law.
Where an item was supplied with a hygiene seal, the seal must remain intact for a change-of-mind return where the statutory hygiene exception applies.
Proof of purchase is required.
Hygiene-Sealed Items: For health and hygiene protection, certain Sehimek London products may be supplied in protective packaging secured with a tamper-evident hygiene seal.
This may include certain:
- Wigs and hair products.
- Earrings and other pierced jewellery.
Please check the product, colour, style, measurements and relevant product information before breaking or removing the hygiene seal.
Where an item has been sealed for genuine health or hygiene reasons and is not suitable for return once unsealed, your right to cancel for a change of mind may be lost if the hygiene seal is broken or removed after delivery.
If the hygiene seal remains intact, please contact us within the applicable cancellation period if you wish to return an eligible item.
Breaking or removing a hygiene seal does not affect your statutory rights if the product is faulty, damaged, misdescribed or incorrectly supplied.
What Counts as the Hygiene Seal?
Where a hygiene seal applies, it will be clearly identifiable on the protective packaging containing the product.
External tissue paper, branded stickers, satin bags, presentation boxes and carrier bags form part of our presentation packaging and are not considered the hygiene seal.
Personalised or Custom-Made Items:
Products made to your individual specifications or clearly personalised for you cannot normally be returned simply because you have changed your mind.
This does not affect your statutory rights if the product is faulty, damaged, misdescribed or has not been made according to the agreed specifications.
Sale and Clearance Items:
Sale and clearance products remain subject to your statutory consumer rights.
Where a sale or clearance product is otherwise eligible for a statutory change-of-mind cancellation, reducing the price does not remove those rights.
Any additional promotional or goodwill returns offered by Sehimek London will be stated clearly where applicable.
Return Shipping Costs:
For an eligible change-of-mind return, you are responsible for the direct cost of returning the item to us unless Sehimek London has agreed otherwise.
We strongly recommend using a tracked postal service and retaining your proof of postage until your return and refund have been completed.
We cannot be responsible for returned parcels that are lost before reaching us unless the return method was arranged by Sehimek London.
Where goods are faulty, damaged, misdescribed or incorrectly supplied, Sehimek London will cover reasonable return costs where required by law.
Refunds:
Once returned goods are received, they will be inspected.
Where you validly exercise your right to cancel, any refund due will be made without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that you have sent the goods back.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
For an eligible cancellation, we will also refund the cost of our least expensive standard delivery option where required by law.
If you selected a more expensive delivery service, such as Express Delivery, we are not required to refund the additional amount paid above the cost of our standard delivery service.
If the value of returned goods has been reduced because of handling beyond what was reasonably necessary to inspect them, we may make an appropriate deduction from the refund where permitted by law.
Please note that your bank, card provider or payment provider may take additional time to display a refund after it has been processed by us.
Faulty, Damaged, Misdescribed or Incorrect Items:
Please inspect your order as soon as reasonably possible after delivery.
If you believe an item is faulty, damaged, misdescribed or that you have received the wrong product, please contact us at sehimeklondon@gmail.com as soon as possible.
Where possible, contacting us within 48 hours of delivery and providing photographs can help us investigate transit damage or packing errors promptly. However, this request does not limit or replace your statutory rights.
When contacting us, please provide:
- Your order number.
- A description of the issue.
- Clear photographs or other relevant evidence where appropriate.
Products supplied by Sehimek London must meet the standards required by applicable consumer law, including being of satisfactory quality, fit for purpose where applicable and as described.
If a product does not meet these requirements, you may be entitled to a refund, repair, replacement or another appropriate remedy under your statutory rights.
Nothing in this policy limits those rights.
Exchanges:
We currently do not offer direct exchanges for change-of-mind purchases.
If you would prefer another size, colour or style, you may return an eligible product in accordance with this policy and place a new order separately.
This does not affect any statutory right you may have to a repair or replacement where a product is faulty, damaged, misdescribed or incorrectly supplied.
Cancellations Before Dispatch:
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at sehimeklondon@gmail.com.
If we are able to stop the order before dispatch, we will process the cancellation where applicable.
If your order has already been dispatched, your cancellation and return will be handled in accordance with this policy and your statutory rights.
Different rules may apply to personalised or custom-made products.
How to Request a Return:
To request a return, please email:
sehimeklondon@gmail.com
Please include:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for contacting us, where relevant.
For a change-of-mind cancellation, you are not required to provide a reason. We will provide you with the appropriate return instructions.
Please do not send a return without first checking the correct return details.
Contact Us:
If you have any questions about cancellations, returns, refunds or a problem with your order, please contact:
Sehimek London
Email: sehimeklondon@gmail.com
We aim to deal with all enquiries fairly and in accordance with applicable UK consumer law.
Your statutory rights are not affected by this Returns & Refunds Policy.