FAQ
Questions? We've Got Answers.
We want your shopping experience with SEHIMEK LONDON to be simple, enjoyable, and worry-free. Browse our frequently asked questions below, and if you need further assistance, our team is always happy to help.
●How long does it take to process and dispatch my order?
We aim to carefully process, inspect, and dispatch all orders within 24–48 hours of receiving them. Once your order has been dispatched, you'll receive a confirmation notification.
●Do you deliver throughout the UK?
Yes, we deliver across the United Kingdom. Delivery times may vary depending on your location and the shipping option selected at checkout.
●How can I track my order?
Where tracking is available, you'll receive tracking details once your order has been dispatched, allowing you to monitor your delivery's progress.
●How do I know if a product is in stock?
Products available for purchase on our website are generally in stock. If an item becomes unavailable after an order is placed, we will contact you promptly with available options.
●What if I receive a damaged or incorrect item?
We strive to ensure every order is thoroughly checked before dispatch. However, if you receive a damaged, faulty, or incorrect item, please contact us as soon as possible, and we'll work quickly to resolve the issue.
●Can I return my order?
We accept returns in accordance with our Returns Policy. Items must generally be returned in their original condition within the specified return period. Please refer to our Returns Policy page for full details.
●Are the product photos accurate?
We make every effort to display products as accurately as possible. However, slight variations in colour may occur due to lighting conditions and individual screen settings.
●How can I contact SEHIMEK LONDON?
You can reach us through our Contact Us page, email, or social media channels. We aim to respond to enquiries as quickly as possible.
●Is my payment information secure?
Yes. We use secure payment processing systems to help ensure your personal and payment information remains protected.
●Why should I shop with SEHIMEK LONDON?
At SEHIMEK LONDON, we put our customers first. We offer carefully selected products, exceptional customer service, meticulous order checks, fast dispatch, and a shopping experience built on trust, quality, and value.
●How do I choose the right size?
Please refer to the size guide provided on the product page. If you're unsure, feel free to contact us before placing your order.
●Do wigs come exactly as shown in the photos?
We strive to represent our wigs as accurately as possible. Minor variations may occur due to styling, lighting, or screen display settings.
●Do you restock sold-out items?
Some popular items may be restocked, while others may be limited editions. Follow our social media pages or subscribe to our newsletter to stay updated.